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Customer Dedication

Your mail comes first.


Customer Care above and beyond...

Our dedication to customer service is what most proudly sets us apart from everyone else. We've built our company from the ground up with a customer service philosophy and that philosophy drives every one of our initiatives. We invest a great deal of time, money, and personnel resources in order to deliver the highest level of service and support possible.

 

Here are some of the ways we're different:

  • Our team is fully trained and staffed 24 hours a day, 7 days a week, 365 days a year
  • We have a Transition Team dedicated to helping you get started with us
  • We provide immediate responses to all Customer Care inquiries—guaranteed
  • We offer system status alerts via email, text messages to cell phones, Instant Message broadcasts, and RSS feeds on our website
  • We have a blog where we post frequent updates and important announcements
  • We fully support third party email software and wireless devices
  • We provide custom support packages to customers and partners with special needs

 

Customer Care Policy

We provide immediate support to all designated email administrators on a 24x7x365 basis. Email administrators can be designated in the customer control panel.


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