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Hosted Microsoft Dynamics CRM 4.0 Customer Service Cases

Manage cases efficiently

Manage cases efficiently

  • Create, manage, and resolve cases by phone, e-mail, chat, Web, or in-person contact.
  • Use rules-based routing and escalation to speed first call resolution (FCR).
  • Plan and complete case activities manually or automatically and record them for future reference.
  • Deliver appropriate service fast with an at-a-glance view of each customer’s history and service contracts.

Manage cases with Microsoft CRM 4

hosted microsoft crm customer service cases

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